Question 1

What are my payment options?

Accepted Answer

We accept paypal for international orders.

Question 2

Can I make changes in my orders?

Accepted Answer

Changes on orders can be made when the item is under ‘PREPARING PRODUCTS’ status. Orders CANNOT be modified once shipment is made. If you are not a member of the KEEPER official website, please contact customer service via email with the following information.

Email: keepervintagehk@gmail.com
1.Name:
2.Order number:
3.Product ordered:
4.Product to change:

Question 3

Can I changes in my mailing address?

Accepted Answer

Changes on orders can be made when the item is under ‘PREPARING PRODUCTS’ status. Orders CANNOT be modified once shipment is made. If you are not a member of the KEEPER official website, please contact customer service via email with the following information.

Email: keepervintagehk@gmail.com
1.Name:
2.Order number:
3.Product ordered:
4.Address to change:

Question 4

Which postal service is used and how much is the shipping fee?

Accepted Answer

We ship orders through DHL. 
Free International shipping on all orders over $200
($30 shipping fee on all orders under $200)

Question 5

How long does shipping take?

Accepted Answer

International shipping usually takes up to 7 business days once the item is shipped. However, shipping periods may depend on the schedule of the courier accordingly.
*Orders CANNOT be cancelled due to delay.

Question 6

How do I track my order?

Accepted Answer

Tracking is available once you receive the tracking information via email.

Question 7

An item is missing in my order.

Accepted Answer

Please contact customer service via email with the form below WITHIN THE DAY you receive the delivery. Keep all contents of the original package(boxes, dust bags, tags, etc.) with you until you get further instructions. Products with any missing part of the original package will not be eligible for return or exchange.

Email: support@parenthese.kr

1.Name:
2.Order Number:
3.Product missing:

Question 8

Wrong item was delivered.

Accepted Answer

Please contact our customer service via email with the form below WITHIN THE DAY you receive the delivery. Keep all parts of the original package(boxes, dust bags, tags, etc.) with you until you get further instructions. Products with any missing part of the original package will not be eligible for return or exchange.
* Instructions on shipping for returns will be notified.

Email: support@parenthese.kr

1.Name:
2.Order Number:
3.Product ordered:
4.Product delivered:

Question 9

Can I make an exchange?

Accepted Answer

ONLY damaged or defective items are eligible for exchange within 7 days of receipt. Damaged or defective items MUST be in their unused original condition. Shipping fee is covered ONLY on damaged or defective items. Vintage products will not be included in exchange policy.

Please contact customer service with form down below BEFORE YOU DISPATCH THE PRODUCT. Confirmation will be sent afterwards. Any exchanges without an email request WILL NOT be accepted. * Instructions on shipping for returns will be notified.

Email: keepervintagehk@gmail.com

*Once the product has been dispatched, please send us the tracking number via email. Upon arrival, the product will be inspected for replacement with a new product.

1.Name:
2.Order number:
3.Product to be exchanged:
4.Reason for exchange:
5.Images (required):

Return address:

Exchanges for any reason other than damages or defects are NOT accepted. You must return the item and re-order. Return forms MUST be completed via email within 7 days of receipt BEFORE you dispatch the product. Return shipping fee is NOT covered. Please send us an email form with the information down below.

Email: keepervintagehk@gmail.com

*Once the product has been dispatched, please send us the tracking number via email. Upon arrival, the product will be inspected for refund.

1.Name:
2.Order number:
3.Product to be returned:
4.Reason for return:
5.Images (if necessary):

Return address:

*Precautions before dispatching products:

Any products with damages or missing parts(box, dust bag, tags, etc.) WILL NOT be eligible for return. Defective products must also include all of the above. Any products damaged during the process of exchange will not be accepted. Please repackage the product exactly the way it came, in order to avoid any damage during delivery. Be advised that returns are accepted ONLY on orders purchased through the KEEPER official website. You must follow the instructions above and be approved of your request by KEEPER. Returns shipped to us without any prior notice are NOT accepted.

Question 10

Can I return items for refund?

Accepted Answer

Returns are ONLY accepted within 7 days of receipt. You MUST send an email form BEFORE you dispatch the product. ONLY confirmed products are eligible for return. Shipping fee is not covered. Please send us an email form with the information down below.

Email: keepervintagehk@gmail.com
1.Name:
2.Order number:
3.Name of Product:
4.Reason for return:
5.Images (if necessary):

Return address:

*Once the product has been dispatched, please send us the tracking number via email. Upon arrival, the product will be inspected for refund.

*Precautions before dispatching products:
Any products with damages or missing parts(box, dust bag, tags, etc.) WILL NOT be eligible for return. Defective products must ALSO include all of the above. Any products damaged during the process of exchange will not be accepted. Please repackage the product exactly the way it came, in order to avoid any damage during delivery. Be advised that returns are accepted ONLY on orders purchased through the KEEPERMUTEMUSE official website. You must follow the instructions above and be approved of your request by KEEPER. Returns shipped to us without any prior notice are NOT accepted.

Free Domestic Delivery for purchasing HKD$500 or above

VINTAGE CONCEPT STUDIO

HONG KONG BASED

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What are my payment options?

Can I make changes in my orders?

Can I changes in my mailing address?

Which postal service is used and how much is the shipping fee?

How long does shipping take?

How do I track my order?

An item is missing in my order.

Wrong item was delivered.

Can I make an exchange?

Can I return items for refund?

CONTACT
Mail: keepervintagehk@gmail.com
Tel: +852 98470187

Free Domestic Delivery for purchasing HKD$500 or above

VINTAGE CONCEPT STUDIO

HONG KONG BASED

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What are my payment options?

Can I make changes in my orders?

Can I changes in my mailing address?

Which postal service is used and how much is the shipping fee?

How long does shipping take?

How do I track my order?

An item is missing in my order.

Wrong item was delivered.

Can I make an exchange?

Can I return items for refund?

CONTACT Mail: keepervintagehk@gmail.com Tel: +852 98470187

CONTACT
Mail: keepervintagehk@gmail.com
Tel: +852 98470187